Nothing!  Our services are completely FREE.   All you give is your time!

• Please bring photo identification such as a passport or driver’s licence.
• Full details of your income for you or your household including paid employment, Work and Income or other sources such as Working for Families, Family Tax Credit.
• Please also bring current details of any loans or debts including unpaid bills. Ensure that loans or credit card statements show the total owing to date and also show expected regular repayment details – weekly, monthly, etc.
• It may be helpful to also bring copies of loan agreements that you have signed.
• Please bring copies of all your bank statements for the last three months or we can get these electronically at the appointment.

Or

Any financial information you feel is relevant. This typically includes an understanding of what your income and outgoings are. So, a written list of costs and/or a bank statement would be helpful. If you have any debts, the names of creditors and balances of each debt and anything that is overdue.  We have wifi available so if most of the information is available on your phone, we can access at the appointment.

Our appointments usually take 1 hour.  We may need you to see us for further sessions. This depends on the nature of each person’s circumstances but we are willing to keep on working with you until solutions have been found.

Yes, you can bring someone for support if you like. If you have a partner, we encourage both of you to attend if possible.

Contact our office and we may be able to arrange a time that suits.

Under special circumstances, we can do some home visits. Please call the office to discuss this.

Our team is here to help you, not judge you. We see all sorts of situations daily and treat our clients with respect. It can be a challenge to ring up and make an appointment, and an even bigger step to come to the appointment.  Often it can help to offload what’s going on for you.  We want to help you however we can.

We are happy to reschedule your appointment if you can not make it. We ask that you either call, text or email to let us know prior to the appointment time.

If we are unavailable, you can phone Money Talks on 0800 345 123.

Yes. Unless you specially authorise us to share it, your information is kept private.

Yes, Many people we see just want to review their financial situation or ’fine-tune’ the management of their money.  Sometimes this coincides with a change in circumstances (i.e. going on maternity leave, transition to retirement or change in living arrangement).

We look at all options that might be available to you and provide guidance on the best. This may be applying to your KiwiSaver provider for a hardship withdrawal to temporarily relieve your situation or another alternative you may have not considered.

There is no pressure to continue with our service, however we ask that you let us know so we can close your file.

We give guidance and provide options based upon our best judgement and experience in having dealt with many different individuals’ scenarios over many years. However, your financial decisions are your own and you are in control, we don’t make them for you. We want to see you make the best financial decision for yourself.

Our Financial Mentors are all trained to the National Building Financial Capability standard which is a comprehensive and in-depth training programme. The programme includes formal training, on-the-job training with supervision and ongoing, regular training sessions.

When you engage in our service, you will see the same Financial Mentor each appointment.  If you return to the service at a later date, we will where possible, ensure that clients work with the same Financial Mentor as they would have formed a professional relationship and history of your circumstances.  However, if you wish to see someone else, please state that when booking the appointment and we will be happy to accommodate.

We can do referrals to the local foodbank, however, they require us to see you for a booked in appointment first. If you are in urgent need before you can attend your appointment, you can go directly down to Foodbank or call Work and Income on 0800 552 002.  They have limits to the number of food parcels you can receive.

We often have a wait list so the wait time could be between 1-3 weeks.